![]() ![]() There were issues with this room too including the wall unit a/c blowing directly 1.5 feet away from the bed! I had to turn it off completely for the night or I'd wake up sick! The couch was stained in several places, the pull out bed mattress kept sinking through the support and folding up. We called down to let them know this is not acceptable and they moved us down a floor. The house keeper (who was the most friendly person at this location and the reason for 2 stars vs 1) brought the roll away said that was a wedding party. Went to the room and sounded like there was a tap dancing class going on above us. What?!? I have never heard such a thing! You tell that client sorry but this room is pre paid by another guest and move that guest to the smaller room! Simple! So they put us on the 3rd floor. And all they gave for our troubles was a $30 discount! We had no choice but to agree because we are a long way from home and had no other option! The reason we didn't get our room we were told is that someone decided to stay an extra day and they couldn't say no. We ended up with a king room with sofa sleeper and roll away bed. Still not ok as we are traveling with small kids and should not be separated. The manager then came by and she told him who we were and he then goes to say we are going to give you 2 separate rooms but will make sure they are on the same floor not too far away. Uh, no! We booked the bigger room with 2 beds for a particular reason. She then goes on to say the hotel overbooked itself, and our paid for room was not available, but "here is what we are going to do for you." Then spun a statement about giving us a smaller room and less beds than what we had booked. Never got greeted like that before upon arrival. After a long driving day, we arrived about 4pm to the front desk agent saying "oh I was going to call you!" Huh. Our people will always be our first investment.We pre booked this hotel in February for our drive from Tampa to Wisconsin via Marriott website. ![]() From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. Implement McKibbon procedures for cost control & inventory managementĮnsuring that hotel policies and brand standards are consistently followed Maintaining positive relationships with the management company, property owners, and clients The ability to develop the leadership qualities of all staff Knowledge of local and state compliance lawsĪ proven track record of meeting budgets, understanding profit &loss statements, and cost controlsĮxcellent communication and problem-solving skills The skills to lead a team to consistently deliver exceptional guest service You will act as the face of the property by being actively involved in the local community.ģ years’ minimum experience as a hotel general managerĮxperience working at a hotel establishmentĮxperience with major hotel brands like Marriott, Hilton, or Starwood (highly desired) You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to ensure that property and company goals are being achieved. You will support guest experience and satisfaction in all operations. You will inspect and oversee that safety and security standards are being maintained. You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company. You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture. You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) P&L, guest satisfaction, brand quality assurance, budget, and labor. You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. As a key member of the property leadership team, the General Manager is accountable for the total operation of the property. ![]()
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